Dear Col,

Re: Bertram 35' Propellers – Clean & Balance

The propellers surprisingly arrived today as an overnight service. Amazing that they give a one-day service down to here but two days to go the other way. I suppose that relates to going uphill.

My main reason for writing was to thank you sincerely for the manner in which you handled my work. Nothing was a problem and you reacted to the fact that the boat had to go back in the water today. In fact I picked the propeller up from IPEC first thing this morning and the boat is going into the water as I write this letter.

So again, my appreciation for the excellent service you provided to me. I will undoubtedly be your ambassador at the local marina and will ensure the boat owners there know about the service you provide.

Regards and thanks again,

JOHN R ARNOLD